FAQ
Shipping FAQs
Q: What shipping options do you offer?
A: We offer standard and express shipping options within Australia. Shipping times may vary depending on your location and your chosen shipping method during checkout.
Q: How long does it take to process my order?
A: Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order is dispatched.
Q: Do you provide tracking for my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the Australia Post website.
Q: Do you ship internationally?
A: Currently, we only ship within Australia. We want to expand our services to international destinations in the future.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight and destination of your order. Free shipping is available for orders over $200.
Q: What should I do if my package is delayed or lost?
A: If you experience a delay or suspect your package is lost, please get in touch with our customer service team at hello@khemara.com.au. We will assist you in resolving the issue.
Payments FAQs
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for your convenience.
Q: Is my payment information secure?
A: We use secure payment gateways and SSL encryption to protect your payment details. Your privacy and security are our top priorities.
Q: Can I pay using multiple payment methods?
A: Currently, we can only accept one payment method per order.
Q: Are there any additional fees for payments?
A: No, we do not charge additional fees for our payment methods.
Q: Can I get a refund if I change my mind?
A: Yes, we offer refunds for eligible returns within 30 days of purchase. Please review our Return Policy for more details on requesting a refund.
Q: What should I do if my payment is declined?
A: If your payment is declined, please ensure your card details are correct and you have sufficient funds. If the issue persists, contact your bank or our support team for assistance.
